Terms & Conditions

Website Terms of Use

This website is operated by Hall-Fast Industrial Supplies Ltd. Your use of this website is subject to the following terms and conditions ("Terms of Use"), which you are deemed to accept by using the website. Hall-Fast Industrial Supplies Ltd has tried to ensure that this website is accessible to all. If you have any problems viewing the website please contact [email protected]

1. Content Rights

The copyright and all other rights in the material on this website are owned by Hall-Fast Industrial Supplies Ltd or are included with the permission of the owner of those rights. Hall-Fast Industrial Supplies Ltd reserves all rights. You may download and copy material from the website for your personal use or to provide background and general information on Hall-Fast Industrial Supplies Ltd and the Hall-Fast Industrial Supplies Ltd products.

The name "Hall-Fast Industrial Supplies Ltd", trademarks and associated logos used on the web-site are trademarks of Hall-Fast Industrial Supplies Ltd and may be registered in certain jurisdictions. The Hall-Fast Industrial Supplies Ltd website will also include trade marks of third parties. All of these trade marks are the property of their respective owners.

2. Information and Availability

Whilst Hall-Fast Industrial Supplies Ltd aims to ensure that the material on this website is accurate, complete and current, all material on this website is provided for information purposes only and you are advised to verify the accuracy of any information before relying on it. The information and images on the website are guides only, and we reserve the right to modify or change any product specification. Hall-Fast Industrial Supplies Ltd may alter, suspend or discontinue the website without notice. Errors, interruptions and delays may occur in the service at any time. Accordingly, this website is provided "as is" without any warranties of any kind. We do not accept any liability arising from any inaccuracy or omissions in the information, interruption in availability, damage to your computer system or any loss of data that result from the download of any material from this website. We do not accept any liability for any indirect or consequential loss, loss of profits, or any special damages otherwise arising out of or in connection with the use of this website.

The website is designed for UK purchasers only. There may be restrictions or prohibitions applicable in certain jurisdictions on the purchase, resale or distribution of the Hall-Fast Industrial Supplies Ltd goods or services. It is not the policy of Hall-Fast Industrial Supplies Ltd to check the laws of the jurisdictions in which our customers are based and accept no responsibility for any losses or liabilities suffered by our customers (or their customers) in respect of their purchase, receipt or use of our goods and services. You are advised to check the applicable laws in your jurisdiction.

3. Links

On this website you may be offered automatic links to other websites. We do not endorse or accept any responsibility for any content on any website linked from this website. You may not include a link to the Hall-Fast Industrial Supplies Ltd website or display the contents of our website surrounded or framed or otherwise surrounded by material not originating from us without the prior written consent of Hall-Fast Industrial Supplies Ltd.

4. General

Nothing in these Terms of Use is intended to restrict or exclude any liability that Hall-Fast Industrial Supplies Ltd has to any party which cannot be so restricted or excluded by law, including liability for death or personal injury resulting from the negligence of Hall-Fast Industrial Supplies Ltd. These Terms of Use shall be governed by English law and the courts of England and Wales shall have exclusive jurisdiction over any disputes arising in relation to this website.

Whilst we have used reasonable efforts to prevent them, we cannot guarantee that the website is free from known viruses and malicious code; we recommend that you use your own anti-virus precautions. In the event that any term or part of a term is declared, or becomes illegal or unenforceable, we may sever that term, or part term, from these Terms of Use, and the remaining terms will continue to have full legal force and effect. All products purchased from Hall-Fast Industrial Supplies Ltd are sold subject to our standard Terms & Conditions which are available on request.

5. Cookie Policy

This website uses Cookies and by accessing the site you are giving consent for Cookies to be placed on your computer or device. This is standard practice for most websites in order to help provide users with a better browser experience.

If you do not consent to the Cookies used on this website, you must disable them or refrain from using this site.

Further information about Cookies, the ones used on www.hall-fast.com and how to remove or disable them is detailed below.

What are Cookies?
A Cookie is a small text file that is stored on your computer or device. Each Cookie is unique to your web browser and contains an anonymous identifier so that a website can recognise you when you return using the same browser.

Most websites use Cookies in order to improve your user experience by enabling the site to ‘remember’ you, either for the duration of your visit (using a ‘Session Cookie’) or for repeat visits (using a ‘Persistent Cookie’).

Cookies do a variety of different jobs, like storing your preferences, remembering you are logged in and generally improving your user experience. If a website does not use cookies, it will think you are a new user every time you visit.

Cookies may be set by the website you are visiting (‘1st Party Cookies’) or they may be set by a 3rd party plugin / module or software used by the site you are viewing (‘3rd Party Cookies’).

Cookies Used by Hall-Fast Industrial Supplies Ltd
We use a combination of 1st Party and 3rd party Cookies on this website in order to monitor visitor usage levels, to help improve site performance and to enhance your user experience. This includes both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them).

We work with carefully selected suppliers for any 3rd party Cookies used on this website. These enable certain features to improve your user experience.

We have tried to ensure that our customers have full visibility of all Cookies used on this site. In order to help you recognise which Cookies may be placed on your browser when you visit this site we have compiled a list below. This list outlines the details of each Cookie, their name, the provider, party / type and their specific purpose.

We have tried to include all Cookies that you may encounter when visiting this site. If you notice a discrepancy or think a Cookie is missing, then please let us know by email at [email protected]

Google Analytics Cookies
We use Google Analytics to collect information about how visitors use and access this website. This information is used to compile reports to help us improve the site performance and your user experience.

Google Analytics uses 1st Party Cookies to report on visitor interactions. These Cookies collect anonymous information about visitors such as: number of visitors, new or returning visitors, referring sites and pages they have visited.

These Cookies are specific to the www.hall-fast.com domain and cannot be accessed from any other domain. Information collected is only used by Hall-Fast Industrial Supplies Ltd to monitor your activity on this website and is not shared with Google are any other 3rd party’s.

How to Control and Delete Cookies
Although Cookies are used on almost every website on the internet, some users do not like the idea of this information being stored on their computer or device.

As a rule, Cookies will make your browsing experience better. However, if you wish to delete or block them from being used in the future, then you can do so via your internet browser settings. Each browser allows you to restrict or block Cookies in different ways, so we recommend that you visit yiur browsers Help section to learn how to set your preferences.

We also recommend that you visit the independent website AboutCookies.org which explains your options for controlling and deleting Cookies and offers guidance for all modern browsers.

Please note – by preventing Cookies from being used on this website, you may experience reduced functionality.

Further Information About Cookies
To learn more about Cookies and how to manage them – please see the following websites:

6. Online Transactions

6.1. Hall-Fast Industrial Supplies Limited Terms and Conditions of Use for our Online Shop These Terms and Conditions explain your rights and obligations. Please read them carefully. You may have other rights granted by law and these Terms and Conditions will not affect those except if the two are inconsistent. If this is the case then these Terms and Conditions will override any other rights that you may have, unless this is not permitted by law.

7. Purchasing From Us

7.1 Details of the products available for purchase (including their price) are set out for Hall-Fast Industrial Supplies Limited Online transactions. 

7.2 The personal details you provide must be complete and correct. Please refer to the Hall-Fast Industrial Supplies Limited privacy policy, available on request for an explanation as to how your terms and conditions will be used.

7.3 By submitting your order you are offering to buy the goods at the price set out in the order and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to couriers and other subcontractors).

7.4 We are not obliged to supply the goods to you until we have confirmed that we have both acknowledged receipt and accepted your order.

7.5 You do not own the goods until we receive payment in full.

7.6 If you discover you have made a mistake with your order please contact [email protected] immediately. Please do this before we confirm your order. We are unable to rectify mistakes after this time, although you still have the right to cancel described in clause 7.1.

7.7. Hall-Fast.com supplies to trade customers only.

8. Pricing, Payment and Taxes

8.1 Prices are checked regularly. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. If you confirm that you do wish to proceed then please remember that we will remain under no obligation to supply the goods until we have confirmed that we both have accepted your order and that it has been shipped. No contract will exist until we have confirmed this.

8.2 All payments must be made in UK Sterling (GBP) and must be made at the time of placing the order by credit or debit card. Please see the payment processing section for details of what cards we accept. If we are unable to accept your order then we shall, at our option, either not debit your credit or debit card or refund any money paid by you in respect of that order.

8.3 Unfortunately Hall-Fast Industrial Supplies Limited is unable to supply goods outside the UK via online transactions. Please forward any export enquiries to [email protected]

8.4 All prices shown on this website are exclusive of VAT, VAT will be charged . Hall-Fast Industrial Supplies Limited reserves the right to change any prices without notice

9. Availability and Delivery

9.1 Availability details are provided for each item on the relevant webpage. These details are checked regularly but may not always be current at the time of ordering. If we find the availability of an item has changed when we receive your order we will inform you by email of any items within your order that are unavailable.

9.2 We aim to deliver goods to you within the time indicated by us in our acceptance but we cannot give an exact delivery date. If we have not delivered the goods within 30 days of the date given in our acceptance then you may cancel the contract and we will refund any money paid by you.

9.3 Depending on your delivery postcode and which products you order, delivery charges or surcharges may apply. Please contact the sales office for further information. Certain postcodes within the UK mainland are excluded from our free delivery offer, these postcodes are listed on the delivery section of our website. If you place an order and require delivery to one of these postcode areas , a customer service representative will contact you to advise of the delivery charge which applies to your order and to take payment before we confirm your order.

10. Damaged Or Defective Goods

10.1 Where product, is received in a broken or defective condition, please contact us by email or by phone. Please note that we will not accept return of any product unless such return has been authorised in advance, in writing.

10.2 If you need to make a complaint about the services or products provided by Hall-Fast Industrial Supplies Limited or in the efficiency that your order has been handled, please contact us via email or call us by phone. All complaints will be acknowledged within one business day and we aim to resolve your complaints as quickly as possible. Such matters will be treated in the strictest confidence and you will be kept informed of the progress if the complaint is about a third party i.e. couriers. In the event that goods ordered by you have not been received within 10 working days please contact us via the instructions stated earlier.

10.3 Hall-Fast Industrial Supplies Limited tries to ensure that all information on our web site is correct. However, we cannot be held responsible for the use of the information given. To the fullest extent permitted at law, neither Hall-Fast Industrial Supplies Limited nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website.

11. Cancellation / Returns

Please Note: Hall-Fast supplies to Trade Customers Only, please read carefully our returns policy

Unfortunately orders for stocked items cannot be cancelled or amended once the order has been placed as orders are picked or ordered from the manufacturer immediately

It may be possible to amend or cancel orders for non-stocked items or orders on long lead times. This can only be done after consultation/agreement with Hall-Fast Industrial Supplies as below:

Phone: (01623) 645 645 
[email protected] 

Orders cancelled after the goods have been despatched will need to be returned at your own expense. Please note delivery charges will not be refunded and the cost of delivery where delivery was offered free of charge will be deducted from any refund,

Returns & Exchanges

Within 30 days of the date of the delivery/advice note, any unused item can be returned at your expense for an exchange.

To arrange an exchange please contact us [email protected]

Returns received without a Returns number will result in delays to processing the exchange

A charge of £9.50+ vat will be made to send the same item in the correct size back to you

To enable us to issue credit, the goods must be in their original condition with the packaging so that they are fit for resale. If the packaging is damaged in any way a handling charge may be incurred. Returned goods must be adequately packed and sent freight prepaid to:

Hall-Fast Industrial Supplies
(Returns Department)
Unit 4, Aria Park, Sherwood Ave, Mansfield, Nottinghamshire, NG18 4ZE

To view our Terms and Conditions, please visit https://www.hall-fast.com/terms-conditions  

Any returned goods, which are non-stocked products or items ordered specially, can be returned as the above instructions but could incur a handling charge, in this case Hall-Fast will purely be passing on the charges passed onto us by the manufacturer.

Please note any Items that are manufactured to order are non returnable

12. Other Information of Which You Need To Be Aware


12.1 We may not necessarily keep a copy of these Terms and Conditions and your order. We advise you to print a copy of them for your information in the future.

12.2 We reserve the right to amend our website, policies, and these terms and conditions at any time. Save where any change to any policy, or, these terms and conditions is required to be made by law (in which case it may apply to previous orders), you will be subject to the policies and terms and conditions in force at the time you order goods from us. If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

12.3 We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.

12.4 We will be responsible for any losses suffered by you as a result of a breach by us of these conditions if the losses were reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed. We will not be responsible for any loss of business (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed. We do not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty.

12.5 English law shall govern any contract between us. The English Courts shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language.

© Copyright Hall-Fast Industrial Supplies Ltd 2017. All use is subject to our Terms of Use, which are subject to change without notice