VACANCIES

Part Time Admin /Customer Service/Operations

To ensure we can meet the demands of our customers we have to ensure a service that is efficient, simple, fast and accurate. We now have a vacancy for part time customer service role within our small office and warehouse team.

Overview

1. Salary

To be negotiated on a prorata basis

2. Working Days / Hours

To be negotiated- it is essential to be able to work full time hours on some weeks for holiday cover – up to 5 weeks per year as required

3. Possible start date

Immediate

4. Positions

1 available

 The Role

1. Answering customer and potential customer enquiries by phone, email and through chat facility online
2. Contacting customers regarding changes to orders, delivery dates etc
3. Processing stock returns and issuing refunds
4. Develop an understanding of stock inventory information to liaise with customers and set expectations with regards to availability and delivery dates
5. Ensuring product details are entered fully and accurately onto the website
6. General website maintenance including pricing maintenance
7. Be proactive and helpful, assisting colleagues with tasks
8. Regularly assisting in our busy warehouse processing goods in and out
9. Administrative support, maintaining filing systems and managing outgoing post

Full training will be given on all aspects of the role and you will initially shadow a colleague  

Requirements & Qualifications

 Experience in a similar role is preferred but is not essential , nor are specific qualifications; we just require an individual that has the ability to listen and learn and get stuck in and assist colleagues in a small but busy office and warehouse environment and has a good standard of English , Maths and IT literacy .

To apply or for further information please email [email protected]

Apply here: https://www.findapprenticeship.service.gov.uk/apprenticeship/1000105308 - Do not contact us directly